Privacy
Policy

1. Introduction

Busiby ("we", "our", "us") operates the website https://busiby.com and provides online bus booking and transport-related services.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

2. Who We Are (Data Controller)

Busiby is the data controller responsible for your personal data. If you have any questions, you can contact us at: support@busiby.com

3. Information We Collect

3.1 Information you provide directly:

• Full name
• Email address
• Phone number
• Billing and payment details
• Booking details (pickup, destination, travel date, passengers)
• Account login information (if applicable)

3.2 Information collected automatically:

• IP address
• Browser type and version
• Device information
• Pages visited and usage data
• Cookies and tracking data

4. How We Use Your Information

We use your personal data for the following purposes:

• To process bookings and provide transport services
• To manage customer accounts
• To process payments and prevent fraud
• To communicate booking confirmations and updates
• To send booking confirmation messages via WhatsApp (where your number is registered on WhatsApp)
• To provide customer support
• To improve our website and services
• To comply with legal and regulatory obligations

4a. WhatsApp Messaging

When you submit a booking enquiry, we may send you a booking confirmation message via WhatsApp if the phone number you provide is registered on WhatsApp. This message is sent solely to confirm receipt of your enquiry and provide your booking reference.

What we send: A single booking confirmation message containing your booking reference, route, date, vehicle, and passenger count. We do not send unsolicited marketing messages via WhatsApp.

How we check: We use Meta's WhatsApp Business Platform Contacts API to verify whether your phone number is registered on WhatsApp before sending. If your number is not on WhatsApp, no message is sent.

Third-party processor: WhatsApp messages are delivered via Meta Platforms Ireland Ltd. By submitting a booking enquiry with a phone number registered on WhatsApp, you acknowledge that your phone number and booking confirmation details will be processed by Meta in accordance with WhatsApp's Privacy Policy.

Legal basis: Legitimate interests (UK GDPR Article 6(1)(f)) — sending a single transactional booking confirmation is necessary for the performance of our service and does not override your rights and interests.

Opt-out: If you do not wish to receive WhatsApp messages from Busiby, you may reply "STOP" to any WhatsApp message we send, or contact us at support@busiby.com and we will cease all WhatsApp communications immediately.

5. Legal Basis for Processing (UK GDPR)

We process your data based on:

• Contractual necessity – to fulfil bookings and services
• Legal obligation – compliance with UK laws
• Legitimate interests – improving services, preventing fraud
• Consent – where required (e.g., marketing emails)

6. How We Share Your Data

We do not sell your personal data. We may share data with:

• Payment processors (e.g., Stripe, PayPal)
• Messaging platforms (Meta/WhatsApp — for booking confirmation messages only)
• Booking and dispatch service providers
• IT and hosting providers
• Legal or regulatory authorities (if required by law)

All third parties are required to protect your data under strict confidentiality agreements.

7. Data Retention

We retain personal data only as long as necessary:

• Booking records: up to 6 years (legal/accounting requirements)
• Account data: while your account is active
• Marketing data: until you withdraw consent

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at: support@busiby.com

9. Cookies

We use cookies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You can disable cookies in your browser settings, but some features may not work properly.

10. Data Security

We use appropriate technical and organizational measures to protect your data, including:

• SSL encryption
• Secure servers
• Access controls
• Regular security monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

11. International Transfers

Your data may be processed outside the UK if we use third-party service providers. In such cases, we ensure adequate safeguards are in place.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

• Email: support@busiby.com
• Website: https://busiby.com