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Simply enter your journey details on our homepage — pickup, destination, date, and passenger count. Choose your vehicle, submit your details, and a member of our team will call you within 60 minutes with a confirmed price.

Absolutely not. Our quote includes the driver, fuel, and VAT where applicable. We will tell you clearly if any additional services (such as overnight driver accommodation for long trips) apply before you confirm.

We recommend booking at least 48 hours in advance to guarantee vehicle availability. For large groups, peak dates (school holidays, major events), or special vehicles, we suggest 1–2 weeks' notice.

Yes — corporate and regular customers can apply for a monthly invoicing account. Contact our team to set this up.

Yes. Your driver will arrive at the exact pickup address you provided and will wait up to 15 minutes beyond the agreed pickup time at no extra charge.

For airport pickups, we track your flight in real time. If your flight is delayed we adjust the pickup time automatically — you won't be charged a waiting fee for flight delays.

Yes. You can request scheduled stops (e.g. services, midway pickup points) when you book. Ad hoc stops on the day are at the driver's discretion.

Cancellations made more than 72 hours before departure receive a full refund. Cancellations within 48–72 hours incur a 25% fee. Less than 48 hours: 50% fee. Less than 24 hours: full charge may apply.

Yes — contact our team as soon as possible. Changes to date, time, or route are accommodated where available. Significant changes may require a revised quote.

Standard coaches allow one large suitcase and one carry-on per passenger. Extra luggage capacity can be requested at the time of booking.

Some vehicles in our fleet have wheelchair lift access. Please mention your accessibility requirements when booking and we will match you with a suitable vehicle.

Large items such as bikes, golf bags, or musical instruments should be declared at booking. We will advise on the appropriate vehicle and any additional luggage charges.

All Busiby drivers hold a valid UK PCV licence, have passed an enhanced DBS check, and receive regular driver performance reviews. Many hold first aid certificates.

Yes. All vehicles carry full public liability insurance and are operated under our DVSA operator's licence. Copies are available upon request.